REFUND POLICY

1. Principle

We work hard to make sure every client is happy with what we ship. When something goes wrong, we'd rather fix it than refund — but where a refund is fair, we honour it.

2. Service-based engagements

• Deposits are refundable up to 7 days after signing the Statement of Work, less any verifiable hours already worked.
• Milestone payments become non-refundable once the corresponding milestone has been delivered and accepted.
• Hourly work is invoiced after delivery; refunds do not apply.

3. Subscriptions & retainers

• Monthly retainers may be cancelled with 30 days' notice. No refunds on the final month.
• Annual plans can be cancelled within 14 days of purchase for a full refund. After 14 days, refunds are prorated to the nearest month.

4. Hosting & cloud add-ons

Hosting fees passed through to third-party providers (e.g. AWS, Vercel, Cloudflare) are non-refundable once provisioned.

5. When refunds do not apply

• Work that has been delivered and accepted.
• Delays caused by client unresponsiveness or missing inputs.
• Scope changes outside the original Statement of Work.

6. How to request a refund

Email hello@gerizimdigital.co.uk with your invoice number and reason. We respond within 5 business days. Approved refunds are issued via the original payment method within 14 business days.

7. Disputes

If we can't resolve a refund dispute amicably, the matter falls under the jurisdiction of the courts of England and Wales as set out in our Terms of Service.

8. Contact

Questions? Email hello@gerizimdigital.co.uk.